BetterNow incident

Increased error rate for Swish payments

Minor Resolved View vendor source →

BetterNow experienced a minor incident on July 5, 2024 affecting Donation Payment Processing, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2024, 07:10 AM UTC
Resolved
Jul 05, 2024, 09:36 AM UTC
Duration
2h 25m
Detected by Pingoru
Jul 05, 2024, 07:10 AM UTC

Affected components

Donation Payment Processing

Update timeline

  1. investigating Jul 05, 2024, 07:10 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 05, 2024, 07:11 AM UTC

    Swish has an incident open for this at https://status.swish.nu/incidents/6xqpkqcsy8bb

  3. monitoring Jul 05, 2024, 07:23 AM UTC

    We are seeing a reduction in error rates and will continue to monitor the system and Swish's incident until it is resolved.

  4. resolved Jul 05, 2024, 09:36 AM UTC

    This incident has been resolved.