BetterNow incident

Increased response times

Minor Resolved View vendor source →

BetterNow experienced a minor incident on October 8, 2024 affecting BetterNow Platform and api.betternow.org, lasting 11h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 05:10 PM UTC
Resolved
Oct 09, 2024, 04:15 AM UTC
Duration
11h 5m
Detected by Pingoru
Oct 08, 2024, 05:10 PM UTC

Affected components

BetterNow Platformapi.betternow.org

Update timeline

  1. investigating Oct 08, 2024, 05:10 PM UTC

    We're seeing much longer response times than normal from some regions.

  2. investigating Oct 08, 2024, 05:37 PM UTC

    We continue to see excessive response times and we're still trying to determine the cause.

  3. identified Oct 08, 2024, 06:13 PM UTC

    Our upstream provider Heroku is reporting problems. Details are at https://status.heroku.com/incidents/2684

  4. resolved Oct 09, 2024, 04:15 AM UTC

    This incident has been resolved.