Bettermode incident

Partial outage on 2.0 communities.

Critical Resolved View vendor source →

Bettermode experienced a critical incident on November 2, 2021 affecting Community Service (Legacy), lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2021, 02:12 PM UTC
Resolved
Nov 02, 2021, 03:54 PM UTC
Duration
1h 42m
Detected by Pingoru
Nov 02, 2021, 02:12 PM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. identified Nov 02, 2021, 02:12 PM UTC

    This partial outage impacts communities under `.tribeplatform.com` subdomains and the ones that were moved to a custom domain from a `.tribeplatform.com` subdomain (Tribe 2.0 communities). We are experiencing a problem in one of our microservices, therefore, although the home page of communities is loaded properly and member authentication works, the space and post pages are experiencing problems. The team has identified the issue and we're working on releasing a fix.

  2. identified Nov 02, 2021, 02:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 02, 2021, 02:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 02, 2021, 03:29 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Nov 02, 2021, 03:54 PM UTC

    The incident has been resolved. We apologize for any inconvenience caused. We're going to release the post-mortem here.