Bettermode incident

Community feed not loading in some communities

Critical Resolved View vendor source →

Bettermode experienced a critical incident on January 14, 2022 affecting Community Service (Legacy), lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2022, 05:02 PM UTC
Resolved
Jan 14, 2022, 05:29 PM UTC
Duration
27m
Detected by Pingoru
Jan 14, 2022, 05:02 PM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. identified Jan 14, 2022, 05:02 PM UTC

    Our feed is not loading in some of our new Tribe Platform communities (communities under *.tribeplatform.com). We have identified the issue and are working on a fix.

  2. identified Jan 14, 2022, 05:18 PM UTC

    We are still working on a fix.

  3. resolved Jan 14, 2022, 05:29 PM UTC

    The issue is now resolved and we're back up. Sorry for the inconvenience.