Bettermode incident

Partial outage on the feed component of Tribe

Major Resolved View vendor source →

Bettermode experienced a major incident on April 11, 2022 affecting Community Service (Legacy), lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2022, 02:52 PM UTC
Resolved
Apr 11, 2022, 05:37 PM UTC
Duration
2h 44m
Detected by Pingoru
Apr 11, 2022, 02:52 PM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. investigating Apr 11, 2022, 02:52 PM UTC

    We are experiencing a partial outage on Tribe communities (*.tribeplatform.com) in our US east region. There is an issue with our Posts service and the community feed takes a long time to show up. We are investigating the issue.

  2. monitoring Apr 11, 2022, 03:04 PM UTC

    We have identified the issue and the service was patched. The Post service and the feed are back up. We're actively monitoring all the services.

  3. resolved Apr 11, 2022, 05:37 PM UTC

    This incident has been resolved.