Bettermode incident

We are experiencing downtime on US servers

Critical Resolved View vendor source →

Bettermode experienced a critical incident on October 19, 2022 affecting Community Service (Legacy), lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2022, 06:10 PM UTC
Resolved
Oct 19, 2022, 06:53 PM UTC
Duration
43m
Detected by Pingoru
Oct 19, 2022, 06:10 PM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. investigating Oct 19, 2022, 06:10 PM UTC

    Currently, we're experiencing downtime on Tribe 2.0 US servers. Our engineering team is investigating the issue.

  2. identified Oct 19, 2022, 06:17 PM UTC

    The engineering team has identified the issue and we're working on resolving it.

  3. monitoring Oct 19, 2022, 06:26 PM UTC

    We are back up and monitoring the issue as we speak.

  4. resolved Oct 19, 2022, 06:53 PM UTC

    The issue is now fully resolved. It was a DDoS attack on some of our key services. We have taken a few immediate actions that prevent the same type of DDoS attack on our services. In addition, we are going to run a post-mortem to see how we could have prevented this attack from happening.