Bettermode incident

We are experiencing outage on communities in the US region

Critical Resolved View vendor source →

Bettermode experienced a critical incident on April 2, 2023 affecting Community Service (Legacy), lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2023, 08:38 AM UTC
Resolved
Apr 02, 2023, 09:10 AM UTC
Duration
32m
Detected by Pingoru
Apr 02, 2023, 08:38 AM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. investigating Apr 02, 2023, 08:55 AM UTC

    We are investigating the cause of the issue.

  2. monitoring Apr 02, 2023, 09:00 AM UTC

    We have identified and fixed the issue. Communities are operational now. We are still monitoring the servers.

  3. monitoring Apr 02, 2023, 09:01 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 02, 2023, 09:10 AM UTC

    This incident has been resolved.