Bettermode incident

We have identified an issue with our post service in the US region

Major Resolved View vendor source →

Bettermode experienced a major incident on April 13, 2023 affecting Community Service (Legacy), lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2023, 09:15 PM UTC
Resolved
Apr 13, 2023, 09:27 PM UTC
Duration
12m
Detected by Pingoru
Apr 13, 2023, 09:15 PM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. identified Apr 13, 2023, 09:15 PM UTC

    We are experiencing a partial outage in our US region where the content of our posts for some post types are not accessible. We have identified the issue and are working on a fix.

  2. monitoring Apr 13, 2023, 09:21 PM UTC

    We have patched the issue and will continue monitoring the situation.

  3. resolved Apr 13, 2023, 09:27 PM UTC

    This incident has been resolved.