Bettermode incident

We are experiencing Internal Server Error on certain actions in the community

Major Resolved View vendor source →

Bettermode experienced a major incident on August 1, 2023 affecting Community Service (Legacy), lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 02:45 PM UTC
Resolved
Aug 01, 2023, 04:01 PM UTC
Duration
1h 16m
Detected by Pingoru
Aug 01, 2023, 02:45 PM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. identified Aug 01, 2023, 03:03 PM UTC

    We have identified the issue and are working on a fix.

  2. identified Aug 01, 2023, 03:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 01, 2023, 03:26 PM UTC

    The issue is now resolved. We're monitoring our servers to ensure all servers are healthy.

  4. resolved Aug 01, 2023, 04:01 PM UTC

    This incident has been resolved.