Bettermode incident

Major outage on community service

Critical Resolved View vendor source →

Bettermode experienced a critical incident on September 16, 2023 affecting Community Service (Legacy), lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2023, 05:56 AM UTC
Resolved
Sep 16, 2023, 06:31 AM UTC
Duration
35m
Detected by Pingoru
Sep 16, 2023, 05:56 AM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. investigating Sep 16, 2023, 06:22 AM UTC

    We are currently experiencing a downtime on the community service in the US region. We are investigating the issue.

  2. monitoring Sep 16, 2023, 06:26 AM UTC

    The community service is back up and our team is monitoring the infrastructure.

  3. resolved Sep 16, 2023, 06:31 AM UTC

    This incident has been resolved.