Bettermode experienced a minor incident on November 20, 2023 affecting Community Service (Legacy), lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2023, 02:44 PM UTC
Communities on `.tribeplatform.com` domain are inaccessible at the moment, we are investigating the issue.
- monitoring Nov 20, 2023, 04:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 20, 2023, 04:35 PM UTC
Communities are now accessible, but we are still investigating the root cause of the problem.
- identified Nov 20, 2023, 07:39 PM UTC
The root cause of the issue is still under investigation, we are still seeing that it is popping up from time to time and we are actively working on a solution to permanently fix the issue.
- resolved Nov 20, 2023, 09:10 PM UTC
This incident has been resolved now. The issue was with one of our web servers. It had a bug that was happening in an edge-case scenario, by upgrading the tool and patching a fix, it is working correctly now. The incident was just affecting communities on .tribeplatform.com and was happening randomly from time to time.