Bettermode incident

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Minor Resolved View vendor source →

Bettermode experienced a minor incident on December 6, 2023 affecting Community Service (Legacy) and Gateway Service (Legacy), lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 05:13 AM UTC
Resolved
Dec 06, 2023, 06:20 AM UTC
Duration
1h 6m
Detected by Pingoru
Dec 06, 2023, 05:13 AM UTC

Affected components

Community Service (Legacy)Gateway Service (Legacy)

Update timeline

  1. investigating Dec 06, 2023, 05:13 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 06, 2023, 05:13 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 06, 2023, 06:20 AM UTC

    This issue has been resolved. There was a problem with our DNS provider that is resolved now. We will take the necessary actions to prevent these kinds of issues from happening again.