Bettermode incident

Partial outage; communities in the US region

Notice Resolved View vendor source →

Bettermode experienced a notice incident on January 15, 2024 affecting Community Service (Legacy) and Gateway Service (Legacy), lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2024, 05:50 PM UTC
Resolved
Jan 15, 2024, 06:57 PM UTC
Duration
1h 6m
Detected by Pingoru
Jan 15, 2024, 05:50 PM UTC

Affected components

Community Service (Legacy)Gateway Service (Legacy)

Update timeline

  1. investigating Jan 15, 2024, 05:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 15, 2024, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 15, 2024, 06:44 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 15, 2024, 06:57 PM UTC

    This incident has been resolved.