Bettermode incident

Gateway timeout on communities

Critical Resolved View vendor source →

Bettermode experienced a critical incident on November 14, 2024 affecting Community Service (Legacy) and Community Service (Legacy) and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 07:20 PM UTC
Resolved
Nov 14, 2024, 08:47 PM UTC
Duration
1h 26m
Detected by Pingoru
Nov 14, 2024, 07:20 PM UTC

Affected components

Community Service (Legacy)Community Service (Legacy)Gateway Service (Legacy)Gateway Service (Legacy)

Update timeline

  1. identified Nov 14, 2024, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 14, 2024, 08:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 08:47 PM UTC

    This incident has been resolved.