Bettermode experienced a minor incident on January 7, 2025 affecting Community Service (Legacy), lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2025, 04:19 PM UTC
We are currently investigating this issue.
- identified Jan 07, 2025, 04:28 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 07, 2025, 05:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 07, 2025, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 07, 2025, 06:03 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 07, 2025, 06:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 07, 2025, 07:23 PM UTC
We are continuing to monitor for any further issues.
- identified Jan 07, 2025, 07:27 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 07, 2025, 09:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 07, 2025, 09:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 07, 2025, 10:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 07, 2025, 10:28 PM UTC
The incident had been resolved. However, we are still closely monitoring the situation.