Better Impact experienced a major incident on April 4, 2024 affecting Email Delivery, lasting 67d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Email Delivery
Update timeline
- identified Apr 04, 2024, 12:40 PM UTC
Unfortunately our mail service has been listed on a block-list and mail deliverability to a number of domains has been affected. The team is working hard to have our service removed from the list to ensure deliverability for everyone. We will provide updates as we are able.
- identified Apr 05, 2024, 03:03 PM UTC
We are continuing to investigate root cause, and are working on putting measure in place to mitigate the issue.
- identified Apr 08, 2024, 07:39 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 10, 2024, 10:31 AM UTC
This incident has been resolved.