BentoML incident

Payment provider failure causing deployment creation and update outage

Minor Resolved View vendor source →

BentoML experienced a minor incident on October 15, 2025 affecting BentoCloud Dashboard, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 12:01 AM UTC
Resolved
Oct 15, 2025, 03:46 AM UTC
Duration
3h 44m
Detected by Pingoru
Oct 15, 2025, 12:01 AM UTC

Affected components

BentoCloud Dashboard

Update timeline

  1. identified Oct 15, 2025, 01:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 15, 2025, 02:20 AM UTC

    Our payment provider has had an API outage, which has caused deployment updates and creation to fail. We are working on a temporary workaround.

  3. identified Oct 15, 2025, 03:20 AM UTC

    We have implemented a workaround. Pricing and billing will not be accessible until our third-party provider is back online.

  4. resolved Oct 15, 2025, 03:46 AM UTC

    This incident has been resolved.