Beekeeper incident

[IOS] Thumbnails not shown after video upload

Notice Resolved View vendor source →

Beekeeper experienced a notice incident on December 15, 2025 affecting Data Center (Switzerland), lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 10:41 AM UTC
Resolved
Dec 15, 2025, 03:51 PM UTC
Duration
5h 9m
Detected by Pingoru
Dec 15, 2025, 10:41 AM UTC

Affected components

Data Center (Switzerland)

Update timeline

  1. investigating Dec 15, 2025, 10:41 AM UTC

    We are currently investigating an issue around thumbnails not being displayed once videos are uploaded onto the Beekeeper platform. Videos uploaded to the platform are not impacted.

  2. identified Dec 15, 2025, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 15, 2025, 03:51 PM UTC

    We identified and mitigated the root cause for the thumbnails not loading. This has since been resolved.