Beekeeper incident

Shifts - PolyPoint service degraded in CH

Notice Resolved View vendor source →

Beekeeper experienced a notice incident on March 20, 2024 affecting Data Center (Switzerland), lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 11:02 AM UTC
Resolved
Mar 21, 2024, 12:50 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 20, 2024, 11:02 AM UTC

Affected components

Data Center (Switzerland)

Update timeline

  1. investigating Mar 20, 2024, 11:02 AM UTC

    Currently we are facing issues with our PolyPoint integration, specifically in the full-sync functionality. Only customers using PolyPoint integration are affected. Regular Beekeeper Shifts are not affected.

  2. monitoring Mar 21, 2024, 07:28 AM UTC

    A Fix was deployed, we are in the process in syncing data. Some PolyPoint customers might be experiencing a minor discrepancy in their shifts. 100% recovery expected around 3PM

  3. monitoring Mar 21, 2024, 08:48 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 21, 2024, 12:50 PM UTC

    This incident has been resolved.