Beekeeper incident

Performance Degradation of our chat functionality

Minor Resolved View vendor source →

Beekeeper experienced a minor incident on September 13, 2024 affecting Data Center (Switzerland), lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 09:55 AM UTC
Resolved
Sep 13, 2024, 03:43 PM UTC
Duration
5h 48m
Detected by Pingoru
Sep 13, 2024, 09:55 AM UTC

Affected components

Data Center (Switzerland)

Update timeline

  1. investigating Sep 13, 2024, 07:58 AM UTC

    We're currently having an issue within our chat system. We're investigating the cause and will provide an update as soon as possible. We will provide an additional update in 60 minutes.

  2. identified Sep 13, 2024, 09:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 13, 2024, 10:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 13, 2024, 08:18 PM UTC

    This incident has been resolved.