Baremetrics incident

Delay in new customer metrics (Stripe only)

Notice Resolved View vendor source →

Baremetrics experienced a notice incident on November 13, 2025 affecting Dashboard and Reports and Notifications, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 02:54 PM UTC
Resolved
Nov 13, 2025, 06:26 PM UTC
Duration
3h 31m
Detected by Pingoru
Nov 13, 2025, 02:54 PM UTC

Affected components

DashboardReports and Notifications

Update timeline

  1. investigating Nov 13, 2025, 02:54 PM UTC

    We are seeing a delay in calculating metrics for new customers on Stripe accounts. New customer data from Stripe is coming in correctly (subscriptions, start dates, customer details), but the step that calculates their metrics is running behind. This causes some new Stripe customers to be missing from your metrics temporarily. The current delay is about 24 to 48 hours.

  2. identified Nov 13, 2025, 02:54 PM UTC

    We have identified the issue and are rolling out the fix now. The calculation backlog is large, so it will take some time for the system to catch up fully. You may continue to see delayed new customer metrics while this process is ongoing.

  3. monitoring Nov 13, 2025, 04:25 PM UTC

    The fix has been implemented and solves the delay. You may continue to see delayed new customer metrics while our system fully catches up.

  4. resolved Nov 13, 2025, 06:26 PM UTC

    This incident has been resolved.