Baremetrics experienced a notice incident on October 15, 2020 affecting Recover, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2020, 05:16 PM UTC
Due to an issue with our email service provider, Recover emails are not sending. We're working with them now to resolve this. Any emails not sent are queued up and will be sent out once the issue is resolved. The caveat here is if you have a custom DNS setup for use with Recover, it will not be affected by this. We'll update as we have more info.
- investigating Oct 15, 2020, 05:29 PM UTC
Our email service provider appears to be having a widespread outage. Working on a way to potentially reroute emails in the meantime.
- identified Oct 15, 2020, 05:34 PM UTC
Our email service provider has identified the issue and is working on a fix now.
- monitoring Oct 15, 2020, 06:30 PM UTC
We believe the outage has been resolved and email sending has been resumed. We'll keep monitoring the incident to make sure there are no further hiccups.
- resolved Oct 15, 2020, 06:33 PM UTC
This incident has been resolved.