Baremetrics experienced a major incident on February 21, 2018, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 21, 2018, 02:47 PM UTC
We're seeing issues across multiple services, which appears to be a wider networking issue with our ISP. We've paused metric updates while we investigate. You may encounter the occasional internal server error. We'll update as we know more.
- investigating Feb 21, 2018, 03:03 PM UTC
We've paused Recover and Report emails as we continue to investigate. These will queued up and sent once the networking issue is resolved.
- investigating Feb 21, 2018, 04:37 PM UTC
We're putting the dashboard in Maintenance Mode while we work with network providers to resolve the issue.
- investigating Feb 21, 2018, 05:53 PM UTC
Still working through network issues. We're currently actively debugging issues with the network from multiple points within our infrastructure to narrow down the problem. Still appears to be a higher level network issue with our ISP outside of our direct control, but we're exhausting all options.
- monitoring Feb 21, 2018, 06:00 PM UTC
We believe the networking issue has been resolved, though we're actively monitoring and working with network providers to verify and be sure everything has stabilized.
- monitoring Feb 21, 2018, 07:19 PM UTC
Still monitoring network activity to make sure everything has stabilized. We've resumed metric processing along with Recover and report emails. Most accounts are caught back up now.
- resolved Feb 21, 2018, 08:51 PM UTC
We believe the issue is resolved, though we'll continue to monitor to be sure.