Banked experienced a minor incident on August 20, 2020 affecting Dashboard, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Aug 20, 2020, 12:41 PM UTC
We're seeing errors occurring when merchants are attempting to log into the Banked console. We're investigating the root cause and will update this incident when we have more information
- identified Aug 20, 2020, 12:46 PM UTC
We've identified the root cause and a fix will be deployed within the next few minutes.
- monitoring Aug 20, 2020, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2020, 01:47 PM UTC
This incident has been resolved.