Banked incident

Natwest Bankline Account Information Services outage

Minor Resolved View vendor source →

Banked experienced a minor incident on April 14, 2021, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2021, 01:08 PM UTC
Resolved
Apr 14, 2021, 02:55 PM UTC
Duration
1h 46m
Detected by Pingoru
Apr 14, 2021, 01:08 PM UTC

Update timeline

  1. investigating Apr 14, 2021, 01:08 PM UTC

    We are experiencing issues with Natwest Bankline Account Information Services (AIS) API returning unexpected errors. This means we are not able to retrieve transaction information from Natwest Bankline accounts. Other services, including the ability to authorise payments and initiate batch payments, are fully operational.

  2. investigating Apr 14, 2021, 01:08 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 14, 2021, 01:26 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 14, 2021, 01:28 PM UTC

    We received information that Natwest are experiencing a partial outage that is affecting the Payment Initiation Service (PIS) and Account Information Services (AIS) APIs for Natwest, Bankline, Ulster Bank and RBS. This means that transaction initiation as well as transaction information retrieval capabilities may be affected. We are awaiting further information from Natwest, and are monitoring this issue internally.

  5. resolved Apr 14, 2021, 02:55 PM UTC

    This issue has been resolved by Natwest. All banks are back to being operational.