Banked incident

Natwest and Ulster Bank experiencing issues

Minor Resolved View vendor source →

Banked experienced a minor incident on April 20, 2021, lasting 18h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 01:27 PM UTC
Resolved
Apr 21, 2021, 08:04 AM UTC
Duration
18h 37m
Detected by Pingoru
Apr 20, 2021, 01:27 PM UTC

Update timeline

  1. investigating Apr 20, 2021, 01:27 PM UTC

    NatWest Group is experiencing intermittent failures on Payment Consent journeys for NatWest and Ulster Bank ROI. These are affecting a small percentage of journeys. We are monitoring the situation.

  2. investigating Apr 20, 2021, 09:58 PM UTC

    We have not logged any errors when creating Payment Consents for NatWest and Ulster Bank, and are waiting for confirmation from NatWest Group on whether the issue is resolved.

  3. investigating Apr 21, 2021, 08:02 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 21, 2021, 08:04 AM UTC

    This incident has been resolved.