Banked experienced a notice incident on November 16, 2021 affecting API and Checkout and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
APICheckoutDashboard
Update timeline
- investigating Nov 16, 2021, 05:43 PM UTC
We have been alerted to some customers having trouble accessing Banked's services, we area currently investigating and will update here as soon as we know more.
- identified Nov 16, 2021, 05:48 PM UTC
We believe the incident is caused by an upstream issue with our public cloud provider Google Cloud. We are monitoring the situation and investigating mitigations we can put in place. We keep this page updated as soon as we know more.
- monitoring Nov 16, 2021, 06:10 PM UTC
The upstream issue with our public cloud provider appears to be resolved and services have returned to normal operation.
- resolved Nov 16, 2021, 06:15 PM UTC
All services have returned to normal.