Banked experienced a major incident on February 9, 2023 affecting Checkout, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2023, 06:17 PM UTC
We have noticed errors occuring in the checkout, we are currently investigating
- monitoring Feb 09, 2023, 06:29 PM UTC
We have idenitifed an issue with the checkout, a fix has been deployed and we are continuing to monitor
- resolved Feb 09, 2023, 08:01 PM UTC
The issue affecting checkout service has been fully resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Feb 13, 2023, 07:41 PM UTC
On February 9th, Banked observed a major outage on the checkout service between 17:09 to 18:26 UTC. During this time, checkout session could not be created or completed for customers using our embedded and hosted checkout. This was due to a faulty configuration applied to one of our components After Identifying the faulty configuration, our on-call team reverted the change and restored the system to normal operation. We have taken immediate action to add additional quality gates and checks to ensure this or similar issues do not happen again.