Banked experienced a notice incident on June 2, 2023 affecting API and Checkout, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2023, 12:05 PM UTC
We are currently experiencing a performance degradation in the checkout service. Payment are processed but status updates are not being sent to customers. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified Jun 02, 2023, 12:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 02, 2023, 12:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2023, 12:23 PM UTC
This incident has been resolved.
- postmortem Jun 05, 2023, 05:25 PM UTC
On June 2nd, 2023 at 11:36 UTC, Banked experienced an issue with status updates of payments. The issue was resolved within 45 minutes, at 12:21 UTC on June 2nd. During this time, successful payments remained in pending status, and merchants did not receive success webhooks until the issue was resolved. This issue occurred due to an unexpected failure of an application to receive events during routine maintenance of an infrastructure component. After being alerted, our on-call team initiated a manual recovery procedure to recover the affected application. Moving forward, we are working to improve the resilience of our applications and their self-healing abilities.