Banked incident

payments service degradation

Critical Resolved View vendor source →

Banked experienced a critical incident on November 9, 2023 affecting API and Checkout, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2023, 10:01 AM UTC
Resolved
Nov 09, 2023, 10:16 AM UTC
Duration
14m
Detected by Pingoru
Nov 09, 2023, 10:01 AM UTC

Affected components

APICheckout

Update timeline

  1. investigating Nov 09, 2023, 10:01 AM UTC

    We are currently experiencing a performance degradation to the API and Checkout service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. identified Nov 09, 2023, 10:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 09, 2023, 10:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 09, 2023, 10:16 AM UTC

    This incident has been resolved.