Banked incident

Webhooks performance degradation

Minor Resolved View vendor source →

Banked experienced a minor incident on January 4, 2024 affecting API and Checkout and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2024, 04:03 PM UTC
Resolved
Jan 04, 2024, 04:57 PM UTC
Duration
54m
Detected by Pingoru
Jan 04, 2024, 04:03 PM UTC

Affected components

APICheckoutDashboard

Update timeline

  1. investigating Jan 04, 2024, 04:03 PM UTC

    We are currently experiencing some issues with Webhooks. Payments processing remains unaffected. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. investigating Jan 04, 2024, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 04, 2024, 04:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 04, 2024, 04:57 PM UTC

    This issue has been resolved. Further details will be provided in a postmortem in due course.