Banked experienced a critical incident on April 16, 2024 affecting Checkout, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2024, 01:15 PM UTC
We are currently investigating an issue with EU payments in our checkout
- identified Apr 16, 2024, 01:18 PM UTC
The issue has been identified as an outage with a downstream third party provider. We are in contact with the provider and will update as soon as we have more information.
- identified Apr 16, 2024, 02:09 PM UTC
We are continuing to work with the downstream provider on this issue, and will update once we have more information. The current impact to customers would be an error in the checkout when attempting to select a bank.
- identified Apr 16, 2024, 03:53 PM UTC
The third party provider has identified a fix and are working on rolling it out now. They estimate this will take one hour.
- monitoring Apr 16, 2024, 06:36 PM UTC
A fix has been implemented by our downstream provider and we are continuing to monitor.
- resolved Apr 16, 2024, 07:02 PM UTC
This incident is now resolved.