Banked experienced a critical incident on May 21, 2024 affecting Checkout, lasting 8h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 21, 2024, 06:01 AM UTC
An issue has been identified with a downstream third party provider. We are in contact with the provider and will update as soon as we have more information.
- identified May 21, 2024, 06:13 AM UTC
We are currently in contact with the downstream provider, they have identified the issue and are actively working on a fix. The current impact to customers would be an error in the checkout when selecting a bank.
- identified May 21, 2024, 10:08 AM UTC
Our third party provider has identified a fix and is rolling that out across all regions. The ETA is 1 hour. We will post an update once we have more information
- monitoring May 21, 2024, 12:47 PM UTC
A fix has been implemented by our downstream provider that should partially restore traffic. We are continuing to monitor.
- resolved May 21, 2024, 02:35 PM UTC
The fix is now in place and all traffic is be back to normal.