Banked experienced a critical incident on June 10, 2024 affecting Checkout and Checkout, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2024, 06:44 AM UTC
We are currently investigating this issue.
- investigating Jun 10, 2024, 06:47 AM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2024, 07:18 AM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2024, 07:19 AM UTC
We are still investigating, issues are caused by high latency in our Europe data center.
- investigating Jun 10, 2024, 07:22 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 10, 2024, 07:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2024, 07:43 AM UTC
This incident has been resolved.
- postmortem Jun 10, 2024, 06:59 PM UTC
On June 10th, 2024, from 06:30 to 07:20 UTC, Banked experienced a partial outage in the Payments API and Checkout product in the UK/EU region. During the outage, approximately half of the payment creation and checkout attempts failed. This problem arose from a failure in one of the infrastructure components managed by our cloud provider. The service was restored after 50 minutes, and our system returned to normal. We are collaborating with our cloud service provider to prevent such issues in the future.