Bandsintown incident

General technical difficulties

Major Resolved View vendor source →

Bandsintown experienced a major incident on December 7, 2021 affecting Bandsintown Concerts App and Bandsintown Website and 1 more component, lasting 10h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:07 PM UTC
Resolved
Dec 08, 2021, 02:21 AM UTC
Duration
10h 14m
Detected by Pingoru
Dec 07, 2021, 04:07 PM UTC

Affected components

Bandsintown Concerts AppBandsintown WebsiteBandsintown for ArtistsBandsintown Pro for PromotersBandsintown API

Update timeline

  1. investigating Dec 07, 2021, 04:07 PM UTC

    We are experiencing technical difficulties in our underlying infrastructure. This is affecting all our services with slowness or difficulties to log in. Apologies for the inconvenience. We are investigating and will update this page as soon as we have more information.

  2. identified Dec 07, 2021, 05:04 PM UTC

    Amazon Web Services (AWS), which Bandsintown's infrastructure relies on, is having issues across their services. AWS has reported they have identified the root cause and are actively working towards recovery. We are monitoring the situation and will continue to update as we hear back from AWS. Thank you for your patience.

  3. identified Dec 07, 2021, 06:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 07, 2021, 09:06 PM UTC

    Per Amazon Web Services' status page (available at https://status.aws.amazon.com/), Amazon continues to experience high error rates for multiple services and is actively working on a number of different mitigation and resolution actions. There is no estimated time of resolution communicated yet. We will post further updates as soon as we get them. Thank you for your patience!

  5. identified Dec 08, 2021, 12:04 AM UTC

    Several AWS services have recovered. As such, the bandsintown.com website, Bandsintown for Artists, Bandsintown Promote and Bandsintown Amplified are now functional again. Artist tools such as the Widget, the API and the Smart Link are operational as well. Direct messaging to fans is functional but you may observe delays. As some AWS services are still experiencing impact, we are keeping the incident under monitoring. Amazon continues to work actively on the complete resolution. Thank you!

  6. resolved Dec 08, 2021, 02:21 AM UTC

    This incident is now resolved. Apologies for the inconvenience today.