Bandsintown experienced a major incident on October 7, 2022 affecting Bandsintown for Artists, lasting 17h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2022, 03:02 PM UTC
We are observing issues preventing some users from logging in. Apologies for the inconvenience, our team is currently looking into it and will provide an update as soon as possible. Thanks for your patience.
- identified Oct 07, 2022, 04:19 PM UTC
The cause of the issue has been identified. Our team is currently working on a fix. We cannot communicate an estimated time of resolution just yet but we are doing our best to get this resolved as soon as we can. In the meantime, should you need any pressing updates to your artist or events, please reach out to our Artist Support team at [email protected]. and we'll see how we can prioritize your request.
- identified Oct 07, 2022, 08:30 PM UTC
The resolution of this incident is underway but will take several hours before everyone regains access. We thank you for your patience and understanding. And again, in the meantime, should you need any pressing updates to your artist or events, please reach out to our Artist Support team at [email protected] and we'll see how we can prioritize your request.
- resolved Oct 08, 2022, 08:47 AM UTC
This incident is now resolved. Every account should now be able to log in like they used to. We thank you for your patience throughout this incident and wish you all a great weekend.