Bandsintown incident

Delay in the delivery of post email notifications to fans

Minor Resolved View vendor source →

Bandsintown experienced a minor incident on April 27, 2023 affecting Bandsintown for Artists, lasting 8h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2023, 02:54 PM UTC
Resolved
Apr 27, 2023, 11:37 PM UTC
Duration
8h 43m
Detected by Pingoru
Apr 27, 2023, 02:54 PM UTC

Affected components

Bandsintown for Artists

Update timeline

  1. investigating Apr 27, 2023, 02:54 PM UTC

    We are observing unusual delays in the delivery of post email notifications to fans. We are investigating this issue and will report back as soon as we have more visibility. In the meantime, if you have a timely announcement to make to your fans, we suggest you create a custom email campaign instead.

  2. monitoring Apr 27, 2023, 06:58 PM UTC

    This incident is resolved. The message processing flow is back to normal but the backlog of post email notifications will take some time to catch up. We still recommend you create a custom email campaign instead of a post should you have a timely announcement to make to your fans. Thanks for your understanding.

  3. resolved Apr 27, 2023, 11:37 PM UTC

    This incident has been resolved.