Bambora incident

Ongoing service interruption with Mobile Terminals

Minor Resolved View vendor source →

Bambora experienced a minor incident on April 3, 2025 affecting Mobile terminal connectivity, lasting 20h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 08:53 AM UTC
Resolved
Apr 04, 2025, 05:21 AM UTC
Duration
20h 27m
Detected by Pingoru
Apr 03, 2025, 08:53 AM UTC

Affected components

Mobile terminal connectivity

Update timeline

  1. investigating Apr 03, 2025, 08:53 AM UTC

    We would like to inform you about an ongoing issue with an external mobile connectivity provider as of 10:38 CET. Due to this you may experience connectivity disruptions when performing transactions using our mobile terminals. We have contacted the party involved and will update you as soon as more information becomes available. Thank you for your patience and understanding.

  2. monitoring Apr 03, 2025, 12:24 PM UTC

    Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 10:00 and 14:00 CET today. We confirm that as of 13:47 CET, we have seen improved connectivity for our devices and service has been resumed. We will continue to monitor the services to ensure stability. We apologise for any inconvenience caused.

  3. investigating Apr 04, 2025, 05:20 AM UTC

    Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 10:38 and 14:59 CET on 3 april. We confirm that as of 14:59 CET, normal service has been resumed and you will be able to perform transactions again. We apologise for any inconvenience caused.

  4. resolved Apr 04, 2025, 05:21 AM UTC

    This incident has been resolved.