Bambora experienced a minor incident on April 27, 2025 affecting Settlement and Reports, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 27, 2025, 10:10 AM UTC
We would like to inform you that we have identified a technical issue affecting the processing of certain transactions since 2025-04-25. As a result, transactions associated with this issue may be processed with a delay. The scope of this issue is being investigated as a matter of urgency and corrective actions will be taken at the earliest possible opportunity. We apologize for the inconvenience that this may cause.
- identified Apr 27, 2025, 12:51 PM UTC
We would like to inform you that the scope of this issue has been determined and the affected transactions are being resubmitted for processing today (2025-04-27). An update will be provided as soon as we know more about the results of the resubmission of the transactions concerned. Thank you for your patience and understanding.
- monitoring Apr 27, 2025, 08:16 PM UTC
We would like to inform you that the resubmission of the affected transactions was successful. We will continue to monitor processing through tomorrow (2025-04-28). Tomorrow’s (2025-04-28) reports will include the re-processed transactions. Thank you for your patience and understanding.
- resolved Apr 28, 2025, 02:02 PM UTC
We would like to inform you that the resubmission of the affected transactions was successful. We have not identified any further impact during our monitoring since corrective action was taken. Todays (2025-04-28) reports include the re-processed transactions. Thank you for your patience and understanding.