Bambora incident

Delayed Acquiring settlement reports - 2025-04-30

Major Resolved View vendor source →

Bambora experienced a major incident on April 30, 2025 affecting Reports, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 06:49 AM UTC
Resolved
Apr 30, 2025, 10:34 AM UTC
Duration
3h 45m
Detected by Pingoru
Apr 30, 2025, 06:49 AM UTC

Affected components

Reports

Update timeline

  1. investigating Apr 30, 2025, 06:49 AM UTC

    We would like to inform you of a technical issue currently affecting the generation of settlement reports scheduled for April 30, 2025. At this time, no reports have been generated. Our team is actively investigating the issue and working to initiate the report generation process. We will provide further updates as soon as more information becomes available. Please note that settlement payouts are not affected by this incident. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

  2. monitoring Apr 30, 2025, 07:44 AM UTC

    The root cause has been identified, and report generation is currently in progress. Report delivery today will be approximately 3 hours later than usual. This delay is not expected to affect the delivery of the afternoon IC++ report. We will provide a final update once the reports have been successfully delivered. Thank you for your continued patience and understanding.

  3. resolved Apr 30, 2025, 10:34 AM UTC

    All settlement reports scheduled for the morning of 2025-04-30 have been successfully delivered. No further delays are expected."