Bambora experienced a minor incident on August 1, 2025 affecting Settlement and Reports, lasting 8h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 01, 2025, 07:52 AM UTC
We would like to inform you about technical issues affecting settlements and reporting scheduled for August 1, 2025. Due to these issues, funds associated with affected transactions may be credited to customer accounts later than expected. Consequently, a delay in reporting of the associated transactions can also be anticipated. Our teams have identified the cause of the technical issues and are assessing the potential impact of this incident. We will provide further updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your understanding.
- monitoring Aug 01, 2025, 09:31 AM UTC
We would like to update you regarding the reported technical issues affecting settlements and reporting scheduled for August 1, 2025. Settlements have now been processed, and reports are currently being generated. As a result, the delays are not expected to extend beyond today’s date. The scope of this incident has been reduced to impact only reporting, which is now delayed relative to the normal schedule. We will continue to monitor the situation and provide further updates as needed. We apologize for any inconvenience this may cause and appreciate your understanding.
- resolved Aug 01, 2025, 09:16 PM UTC
We would like to confirm that settlements were processed on time and reports have now also been processed and delivered in full. Thank you for your patience and understanding.