Badgr experienced a minor incident on December 7, 2021 affecting Badgr Pro (badgr.com) and Badgr Pro (ca.badgr.com) and 1 more component, lasting 8h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Badgr Pro (badgr.com)Badgr Pro (ca.badgr.com)Badgr Pro (au.badgr.com)Badgr Pro (eu.badgr.com)Badgr API (api.badgr.io)Badgr API (api.ca.badgr.io)Badgr API (api.au.badgr.io)Badgr API (api.eu.badgr.io)
Update timeline
- investigating Dec 07, 2021, 05:44 PM UTC
We are currently investigating an issue affecting the Badgr Pro Pathways search functionality.
- identified Dec 07, 2021, 05:59 PM UTC
We've identified an issue with our downstream service provider, AWS. We will continue to update our status page as we learn more.
- identified Dec 07, 2021, 06:46 PM UTC
AWS have identified the issue and are working on a solution.
- identified Dec 07, 2021, 11:43 PM UTC
Most of the services serving BadgeClass searching have fully recovered, however we are awaiting for additional services to make a full recovery.
- monitoring Dec 07, 2021, 11:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2021, 01:45 AM UTC
This incident has been resolved.