Backstory experienced a notice incident on April 24, 2018, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 24, 2018, 12:36 AM UTC
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
- identified Apr 24, 2018, 12:44 AM UTC
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
- monitoring Apr 24, 2018, 01:06 AM UTC
Engineering has pushed a fix for this issue. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.
- resolved Apr 24, 2018, 04:14 AM UTC
The monitoring period is over and data processing has returned to normal. Thanks for bearing with us!