Backstory experienced a notice incident on August 8, 2018, lasting 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 08, 2018, 03:51 AM UTC
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
- identified Aug 08, 2018, 04:10 AM UTC
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
- resolved Aug 08, 2018, 05:52 AM UTC
We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.