Backstory experienced a minor incident on March 12, 2019 affecting Activity Intake APIs and Services, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2019, 05:42 PM UTC
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
- identified Mar 12, 2019, 06:52 PM UTC
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
- monitoring Mar 12, 2019, 07:00 PM UTC
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
- resolved Mar 12, 2019, 09:21 PM UTC
We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.