Backstory incident

Performance Degradation

Minor Resolved View vendor source →

Backstory experienced a minor incident on January 27, 2020 affecting Backstory Web-Application and Backstory Analyze and 1 more component, lasting 14h 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2020, 09:57 PM UTC
Resolved
Jan 28, 2020, 12:51 PM UTC
Duration
14h 53m
Detected by Pingoru
Jan 27, 2020, 09:57 PM UTC

Affected components

Backstory Web-ApplicationBackstory AnalyzeBackstory Metrics Services

Update timeline

  1. investigating Jan 27, 2020, 09:57 PM UTC

    People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

  2. identified Jan 28, 2020, 12:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2020, 02:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2020, 12:51 PM UTC

    This incident has been resolved.