Backstory incident

Performance Degradation

Major Resolved View vendor source →

Backstory experienced a major incident on December 15, 2020 affecting Backstory Web-Application, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2020, 04:12 PM UTC
Resolved
Dec 15, 2020, 05:22 PM UTC
Duration
1h 10m
Detected by Pingoru
Dec 15, 2020, 04:12 PM UTC

Affected components

Backstory Web-Application

Update timeline

  1. investigating Dec 15, 2020, 04:12 PM UTC

    People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.

  2. investigating Dec 15, 2020, 04:19 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 15, 2020, 05:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 15, 2020, 05:01 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 15, 2020, 05:22 PM UTC

    This incident has been resolved.