Backstory experienced a minor incident on February 1, 2021 affecting Backstory Analyze, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Backstory Analyze
Update timeline
- investigating Feb 01, 2021, 03:28 PM UTC
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
- monitoring Feb 01, 2021, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 01, 2021, 05:56 PM UTC
This incident has been resolved.