Backstory incident

Data Processing Delays

Minor Resolved View vendor source →

Backstory experienced a minor incident on March 26, 2021 affecting Backstory Web-Application and Backstory Analyze and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2021, 03:34 AM UTC
Resolved
Mar 26, 2021, 05:00 AM UTC
Duration
1h 25m
Detected by Pingoru
Mar 26, 2021, 03:34 AM UTC

Affected components

Backstory Web-ApplicationBackstory AnalyzeSalesforce Inbound Data IntegrationSalesforce Outbound Data IntegrationData WarehouseActivity Intake APIs and ServicesBackstory Metrics Services

Update timeline

  1. investigating Mar 26, 2021, 03:34 AM UTC

    People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. The issue is related to an ongoing incident with Databricks. Our engineering team is aware of the issue and actively in communication with Databricks in regards to the issue. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

  2. monitoring Mar 26, 2021, 04:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2021, 05:00 AM UTC

    This incident has been resolved.