Backstory experienced a minor incident on August 6, 2021 affecting Backstory Web-Application and Data Warehouse and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2021, 10:56 AM UTC
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Activity and Enriched Contacts APIs do not work at the moment. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
- investigating Aug 06, 2021, 11:03 AM UTC
We are continuing to investigate this issue.
- identified Aug 06, 2021, 12:50 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 06, 2021, 01:06 PM UTC
Activity and Enriched Contacts APIs are disabled. Activities are stale in the Web Application for 4 hours. The engineering team has identified the root cause and working on the fix. Please stay tuned for updates.
- identified Aug 06, 2021, 01:49 PM UTC
Activity and Enriched Contacts APIs are fully functional now. Activities in the Web Application should recover within 2 hours.
- resolved Aug 06, 2021, 03:32 PM UTC
This incident has been resolved.